Refund Policy

At BIG BUFFALO, we fully stand behind the quality of our products. Are you not satisfied for any reason? Please contact us first; we will do everything we can to find a suitable solution together.

Send us an email via support@bigbuffalo.nl or contact us via this page, and our team will be happy to assist you.

BIG BUFFALO OFFERS A UNIQUE 365-DAY SATISFACTION GUARANTEE.
Yes, really: a full year!

We will exchange your product or give you a refund if the following conditions are met:

• The supplement was purchased directly through www.bigbuffalo.nl.
• It was not a final sale item. Promotional products cannot be returned or exchanged.
• It is not a Limited Edition. Limited Editions cannot be exchanged or returned.

All items must be returned at the customer's expense to the address below, unless the product is defective. Please ensure you fully complete the return form and include it with your shipment. This will help us process your return faster!

BIG BUFFALO B.V.

Kaagschip 14

3991 CS Houten

Once we have received your return, we will inspect it. If everything is in order, we will refund the purchase amount via the original payment method. This includes shipping costs if the entire order is returned within 14 days. In all other cases, shipping costs will not be reimbursed. Please note that it may take up to 2 weeks for the amount to appear in your account.